You can customize your own cushions in the configurator . Once you have created your cushions, you can find them in your shopping cart. In addition, we also have products in the webshop with standard sizes (ottomans, decorative cushions, and heating cushions) that you can add to your shopping cart.
From the shopping cart, proceed with the ordering process by clicking on the ‘Proceed to checkout’ button.
If we have already started production of your customized products, we may not be able to change your order. If production has not yet begun, it may still be possible to make changes.
Contact the Customer service if you want to change your order. We can see what we can do for you.
An order made through the webshop can be changed as long as the order has not been completed.
Once your order goes into production, you will receive an "in production email" from us. When your order is packed and checked, it will be scheduled for transport.
If we deliver your order ourselves, you will receive an email and/or a phone call. If the shipment is through DPD, you will receive a track & trace link.
This depends on the product you have ordered and the status of your order. If you have ordered a custom-made product and it is already in production, unfortunately, cancellation is not possible.
If your custom-made cushion is not in production yet, you can discuss with the Customer service discuss if you can cancel the order. This can be done via email or call at +31 (0)40-711 3001.
Products ordered through the webshop can be canceled if the order has not been shipped yet.
Yes, you can certainly place your order by email. Then we can also give you advice on your order if you have any questions. We can also give advice over the phone, but it is better and more convenient to place your order by email.
contact our customer service via info@mypilloo.com or call +31 (0)40-711 3001.
Shipping costs are free for orders of €350 or more.
We always recommend measuring the dimensions of your chair/sofa and using those measurements. You do not need to order extra centimeters.
If your cushion is somewhere in between, such as armrests, we advise you to fill in 0.5 to 1 cm smaller. This advice applies only to the width, not the depth.
For a plump cushion with an insert and a plump cushion with a side seam, different rules apply. If you are unsure about the dimensions, please contact Customer service.We recommend placing the zipper on the longest side so you can remove the cover from the filling. Note that if the longest side is visible, it is better not to do this.
Custom-made products cannot be exchanged or returned, as your pillows have dimensions that are made to measure for you.
To ensure that you are satisfied with your product, please contact us for advice via info@mypilloo.com or by phone at +31 (0)40-711 3001 before placing your order.
Products from the webshop can be exchanged or returned within a period of 14 days. The items must be unused, undamaged, and in the original condition and packaging, if reasonably possible.
Available between 9:00 AM and 4:00 PM, Mon-Fri
(by appointment only)
S & D Partners Leemskuilen 5 5563 CK Westerhoven (Brabant) The Netherlands
Make an appointment
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+31 (0)40-7113001
Customer service
+31 (0)40-711 3001
info@mypilloo.com
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