We have our own transportation and deliver the custom-made products ourselves. In order to meet the delivery time, we sometimes also use DPD delivery service.
We try to deliver as much as possible ourselves, but unfortunately, this is not always possible. The products from the webshop are always delivered with DPD.
Unfortunately, you cannot choose a delivery time in advance if we deliver the custom-made cushions ourselves. We make a weekly plan and do not go everywhere in the Netherlands every day.
We will inform you which day and what time we will deliver the order. If this is not convenient for you, you can contact the Customer service and we will look for a solution together.
Depending on the size of the order, we sometimes use DPD to deliver orders. Then you will receive the DPD track and trace link with a date and time. If the delivery is unsuccessful on the first attempt, the driver will leave a non-delivery message. This message will provide you with instructions on what to do to receive the package. You can also always contact DPD..
If we deliver the order ourselves and you are not at home, please let our Customer service know. Then we will find a solution. We can also deliver the order to your neighbors or leave it somewhere around your house, but we need your permission for that. If you do not want this, the delivery will probably be rescheduled, which will delay the delivery date.
If your order is delivered via DPD and you are not at home, the driver will leave a non-delivery message. This message will provide you with instructions on how to receive the package. You can also always contact DPD..
If we deliver your order via DPD, your order may have been sent in multiple packages. So please check if you have received multiple track and trace links via email. If your order is still not complete, please contact DPD.
If your order was delivered by our transport and is not complete, please contact us immediately at info@mypilloo.com or +31 (0)40-711 3001.
As soon as you place an order with us, we immediately start crafting your cushions with care and to your specifications. This process currently takes 12 bis 15 business days. We do this with care to ensure you receive the highest quality.
Once your package is on its way, you will receive an email with a track & trace link so you can easily follow your delivery.
We understand you can’t wait to enjoy your new cushions, and we do our best to get your order to you as quickly and smoothly as possible!
Available between 9:00 AM and 4:00 PM, Mon-Fri
(by appointment only)
S & D Partners Leemskuilen 5 5563 CK Westerhoven (Brabant) The Netherlands
Make an appointment
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+31 (0)40-7113001
Customer service
+31 (0)40-711 3001
info@mypilloo.com
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